Privacy Policy
At BitExchange, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data when you use our cryptocurrency exchange services.
Information We Collect
We collect the following types of information to provide our exchange services:
- Contact Information: Telegram username, email address (when provided)
- Transaction Data: Cryptocurrency wallet addresses, transaction amounts and details
- Technical Information: IP address, browser type, device information
- Communication Records: Messages exchanged through Telegram and support channels
- Verification Data: Identity documents for KYC compliance (when required for larger transactions)
How We Use Your Information
We use your information for the following purposes:
- Processing cryptocurrency exchanges and transactions
- Providing customer support and assistance
- Preventing fraud and ensuring platform security
- Complying with legal and regulatory requirements
- Improving our services and user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:
- Legal Requirements: When required by law, court order, or regulatory authorities
- Service Providers: With trusted partners who help us operate our platform (payment processors, security services)
- Transaction Processing: Necessary information to complete your cryptocurrency exchanges
- Safety and Security: To investigate fraud, abuse, or security incidents
Data Security
We implement comprehensive security measures to protect your information:
- End-to-end encryption for sensitive communications
- Secure, multi-signature cryptocurrency wallets
- Regular security audits and monitoring
- Access controls and authentication systems
- Secure data storage and transmission protocols
Important Cryptocurrency Considerations
Please be aware that cryptocurrency transactions are recorded on public blockchains and are permanent. Once a transaction is confirmed, it cannot be reversed. We may retain transaction records to comply with financial regulations and tax requirements.
Your Rights
You have the following rights regarding your personal information:
- Access: Request information about the data we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal and regulatory requirements)
- Data Portability: Request a copy of your data in a structured format
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. Transaction records may be kept for extended periods to meet financial and tax regulatory requirements.
Cookies and Tracking
We use cookies and similar technologies to improve website functionality, analyze usage patterns, and enhance user experience. You can control cookie settings through your browser preferences.
Third-Party Services
Our platform integrates with third-party services including Telegram, blockchain networks, and rate providers. These services have their own privacy policies which we recommend you review.
Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website, Telegram announcements, or email communications. Continued use of our services constitutes acceptance of any updates.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
By using BitExchange services, you acknowledge that you have read, understood, and agree to this Privacy Policy.